{"id":1083,"date":"2026-07-17T03:06:05","date_gmt":"2026-07-17T03:06:05","guid":{"rendered":"https:\/\/stage.sharkscode.com\/careers\/retention-vip-team-lead-222969\/"},"modified":"2026-07-17T03:06:05","modified_gmt":"2026-07-17T03:06:05","slug":"retention-vip-team-lead-222969","status":"publish","type":"vacancy","link":"https:\/\/stage.sharkscode.com\/en\/careers\/retention-vip-team-lead-222969\/","title":{"rendered":"Retention VIP Team Lead"},"content":{"rendered":"<p><strong>SharksCode<\/strong> \u2014 \u0443\u043a\u0440\u0430\u0457\u043d\u0441\u044c\u043a\u0430 IT-\u043a\u043e\u043c\u043f\u0430\u043d\u0456\u044f, \u044f\u043a\u0430 \u0441\u043f\u0435\u0446\u0456\u0430\u043b\u0456\u0437\u0443\u0454\u0442\u044c\u0441\u044f \u043d\u0430 \u0440\u043e\u0437\u0440\u043e\u0431\u0446\u0456 \u0432\u0438\u0441\u043e\u043a\u043e\u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0456\u0447\u043d\u0438\u0445 \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043d\u0438\u0445 \u0440\u0456\u0448\u0435\u043d\u044c \u0456 \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c \u0443 B2B, \u0437\u043e\u043a\u0440\u0435\u043c\u0430 \u0443 \u0441\u0444\u0435\u0440\u0456 iGaming. \u0428\u0443\u043a\u0430\u0454\u043c\u043e Team Lead VIP Retention, \u044f\u043a\u0438\u0439 \u0432\u0456\u0434\u043f\u043e\u0432\u0456\u0434\u0430\u0442\u0438\u043c\u0435 \u0437\u0430 \u0435\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u0443 \u0440\u043e\u0431\u043e\u0442\u0443 \u043a\u043e\u043c\u0430\u043d\u0434\u0438 \u0437 \u0443\u0442\u0440\u0438\u043c\u0430\u043d\u043d\u044f VIP-\u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432. \u041e\u0441\u043d\u043e\u0432\u043d\u0430 \u0437\u0430\u0434\u0430\u0447\u0430 \u0440\u043e\u043b\u0456 \u2014 \u043e\u0440\u0433\u0430\u043d\u0456\u0437\u0430\u0446\u0456\u044f \u0440\u043e\u0431\u043e\u0442\u0438 \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u0456\u0432, \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044c \u0432\u0438\u043a\u043e\u043d\u0430\u043d\u043d\u044f KPI, \u0440\u043e\u0437\u0432\u0438\u0442\u043e\u043a \u043a\u043e\u043c\u0430\u043d\u0434\u0438 \u0442\u0430 \u0437\u0430\u0431\u0435\u0437\u043f\u0435\u0447\u0435\u043d\u043d\u044f \u0432\u0438\u0441\u043e\u043a\u043e\u0433\u043e \u0440\u0456\u0432\u043d\u044f \u0441\u0435\u0440\u0432\u0456\u0441\u0443 \u0434\u043b\u044f VIP-\u043a\u043e\u0440\u0438\u0441\u0442\u0443\u0432\u0430\u0447\u0456\u0432 \u0447\u0435\u0440\u0435\u0437 \u0432\u0438\u0445\u0456\u0434\u043d\u0456 \u0442\u0430 \u0432\u0445\u0456\u0434\u043d\u0456 \u0434\u0437\u0432\u0456\u043d\u043a\u0438, \u0447\u0430\u0442\u0438 \u0439 \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u044c\u043d\u0438\u0439 \u0441\u0443\u043f\u0440\u043e\u0432\u0456\u0434 \u0431\u0430\u0437\u0438.<\/p>\n<p><strong>\u0412\u0438\u043c\u043e\u0433\u0438<\/strong><\/p>\n<ul>\n<li>\u0414\u043e\u0441\u0432\u0456\u0434 \u0440\u043e\u0431\u043e\u0442\u0438 \u043d\u0430 \u043f\u043e\u0441\u0430\u0434\u0456 Team Lead \u0430\u0431\u043e Senior VIP Manager \u0432\u0456\u0434 1 \u0440\u043e\u043a\u0443.<\/li>\n<li>\u0414\u043e\u0441\u0432\u0456\u0434 \u0440\u043e\u0431\u043e\u0442\u0438 \u0443 \u0441\u0444\u0435\u0440\u0456 iGaming<\/li>\n<li>\u0420\u043e\u0437\u0443\u043c\u0456\u043d\u043d\u044f \u043f\u0440\u0438\u043d\u0446\u0438\u043f\u0456\u0432 VIP Retention, Customer Experience \u0442\u0430 \u0443\u0442\u0440\u0438\u043c\u0430\u043d\u043d\u044f \u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432.<\/li>\n<li>\u0414\u043e\u0441\u0432\u0456\u0434 \u0443\u043f\u0440\u0430\u0432\u043b\u0456\u043d\u043d\u044f \u043a\u043e\u043c\u0430\u043d\u0434\u043e\u044e, \u043f\u043e\u0441\u0442\u0430\u043d\u043e\u0432\u043a\u0438 \u0446\u0456\u043b\u0435\u0439 \u0442\u0430 \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044e \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u0456\u0432.<\/li>\n<li>\u0412\u043c\u0456\u043d\u043d\u044f \u0430\u043d\u0430\u043b\u0456\u0437\u0443\u0432\u0430\u0442\u0438 \u043f\u043e\u043a\u0430\u0437\u043d\u0438\u043a\u0438 \u0435\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0456 (KPI, \u043a\u043e\u043d\u0432\u0435\u0440\u0441\u0456\u0457, \u0434\u0435\u043f\u043e\u0437\u0438\u0442\u0438, retention \u0442\u043e\u0449\u043e).<\/li>\n<li>\u0412\u0438\u0441\u043e\u043a\u0456 \u043a\u043e\u043c\u0443\u043d\u0456\u043a\u0430\u0442\u0438\u0432\u043d\u0456 \u0442\u0430 \u043b\u0456\u0434\u0435\u0440\u0441\u044c\u043a\u0456 \u043d\u0430\u0432\u0438\u0447\u043a\u0438.<\/li>\n<li>\u0412\u0456\u0434\u043f\u043e\u0432\u0456\u0434\u0430\u043b\u044c\u043d\u0456\u0441\u0442\u044c, \u043f\u0440\u043e\u0430\u043a\u0442\u0438\u0432\u043d\u0456\u0441\u0442\u044c \u0442\u0430 \u043e\u0440\u0456\u0454\u043d\u0442\u0430\u0446\u0456\u044f \u043d\u0430 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442.<\/li>\n<li>\u0412\u043f\u0435\u0432\u043d\u0435\u043d\u0435 \u0432\u043e\u043b\u043e\u0434\u0456\u043d\u043d\u044f Excel\/Google Sheets.<\/li>\n<\/ul>\n<p><strong>\u041e\u0431\u043e\u0432&#8217;\u044f\u0437\u043a\u0438<\/strong><\/p>\n<ul>\n<li>\u041e\u0440\u0433\u0430\u043d\u0456\u0437\u0430\u0446\u0456\u044f \u0442\u0430 \u043a\u043e\u043e\u0440\u0434\u0438\u043d\u0430\u0446\u0456\u044f \u0440\u043e\u0431\u043e\u0442\u0438 \u043a\u043e\u043c\u0430\u043d\u0434\u0438 VIP Retention.<\/li>\n<li>\u041a\u043e\u043d\u0442\u0440\u043e\u043b\u044c \u0432\u0438\u043a\u043e\u043d\u0430\u043d\u043d\u044f \u043a\u043e\u043c\u0430\u043d\u0434\u043e\u044e \u0432\u0441\u0442\u0430\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0445 KPI \u0442\u0430 \u043f\u043b\u0430\u043d\u043e\u0432\u0438\u0445 \u043f\u043e\u043a\u0430\u0437\u043d\u0438\u043a\u0456\u0432.<\/li>\n<li>\u041f\u0440\u043e\u0432\u0435\u0434\u0435\u043d\u043d\u044f \u0440\u0435\u0433\u0443\u043b\u044f\u0440\u043d\u0438\u0445 1:1, \u043a\u043e\u0443\u0447\u0438\u043d\u0433\u0456\u0432 \u0442\u0430 \u0437\u0432\u043e\u0440\u043e\u0442\u043d\u043e\u0433\u043e \u0437\u0432&#8217;\u044f\u0437\u043a\u0443 \u0434\u043b\u044f \u0441\u043f\u0456\u0432\u0440\u043e\u0431\u0456\u0442\u043d\u0438\u043a\u0456\u0432.<\/li>\n<li>\u041a\u043e\u043d\u0442\u0440\u043e\u043b\u044c \u044f\u043a\u043e\u0441\u0442\u0456 \u0440\u043e\u0431\u043e\u0442\u0438 \u0437 VIP-\u043a\u043b\u0456\u0454\u043d\u0442\u0430\u043c\u0438 \u0447\u0435\u0440\u0435\u0437:\n<ul>\n<li>\u0432\u0438\u0445\u0456\u0434\u043d\u0456 \u0434\u0437\u0432\u0456\u043d\u043a\u0438;<\/li>\n<li>\u0432\u0445\u0456\u0434\u043d\u0456 \u0434\u0437\u0432\u0456\u043d\u043a\u0438;<\/li>\n<li>\u0447\u0430\u0442\u0438;<\/li>\n<li>\u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u044c\u043d\u0435 \u0432\u0435\u0434\u0435\u043d\u043d\u044f VIP-\u0431\u0430\u0437\u0438.<\/li>\n<\/ul>\n<\/li>\n<li>\u0420\u043e\u0437\u043f\u043e\u0434\u0456\u043b \u043a\u043b\u0456\u0454\u043d\u0442\u0441\u044c\u043a\u043e\u0457 \u0431\u0430\u0437\u0438 \u043c\u0456\u0436 \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u0430\u043c\u0438 \u0442\u0430 \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044c \u0457\u0457 \u0430\u043a\u0442\u0443\u0430\u043b\u044c\u043d\u043e\u0441\u0442\u0456.<\/li>\n<li>\u0410\u043d\u0430\u043b\u0456\u0437 \u0435\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0456 \u043a\u043e\u043c\u0430\u043d\u0434\u0438, \u043f\u0456\u0434\u0433\u043e\u0442\u043e\u0432\u043a\u0430 \u0437\u0432\u0456\u0442\u043d\u043e\u0441\u0442\u0456 \u0442\u0430 \u043f\u0440\u043e\u043f\u043e\u0437\u0438\u0446\u0456\u0439 \u0449\u043e\u0434\u043e \u043f\u043e\u043a\u0440\u0430\u0449\u0435\u043d\u043d\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0456\u0432.<\/li>\n<li>\u0412\u0437\u0430\u0454\u043c\u043e\u0434\u0456\u044f \u0437 \u0441\u0443\u043c\u0456\u0436\u043d\u0438\u043c\u0438 \u0432\u0456\u0434\u0434\u0456\u043b\u0430\u043c\u0438 (CRM, Marketing, Payments, Support, Product).<\/li>\n<li>\u0423\u0447\u0430\u0441\u0442\u044c \u0443 \u043d\u0430\u0439\u043c\u0456, \u0430\u0434\u0430\u043f\u0442\u0430\u0446\u0456\u0457 \u0442\u0430 \u0440\u043e\u0437\u0432\u0438\u0442\u043a\u0443 \u043d\u043e\u0432\u0438\u0445 \u0441\u043f\u0456\u0432\u0440\u043e\u0431\u0456\u0442\u043d\u0438\u043a\u0456\u0432.<\/li>\n<li>\u041a\u043e\u043d\u0442\u0440\u043e\u043b\u044c \u0434\u043e\u0442\u0440\u0438\u043c\u0430\u043d\u043d\u044f \u0432\u043d\u0443\u0442\u0440\u0456\u0448\u043d\u0456\u0445 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0456\u0432 \u0441\u0435\u0440\u0432\u0456\u0441\u0443 \u0442\u0430 \u0440\u0435\u0433\u043b\u0430\u043c\u0435\u043d\u0442\u0456\u0432.<\/li>\n<\/ul>\n<p><strong>\u0411\u0443\u0434\u0435 \u043f\u043b\u044e\u0441\u043e\u043c<\/strong><\/p>\n<ul>\n<li>\u0414\u043e\u0441\u0432\u0456\u0434 \u0440\u043e\u0431\u043e\u0442\u0438 \u0437 VIP-\u043a\u043b\u0456\u0454\u043d\u0442\u0430\u043c\u0438 \u0443 \u0432\u0438\u0441\u043e\u043a\u043e\u043a\u043e\u043d\u043a\u0443\u0440\u0435\u043d\u0442\u043d\u0438\u0445 GEO.<\/li>\n<li>\u0414\u043e\u0441\u0432\u0456\u0434 \u043f\u043e\u0431\u0443\u0434\u043e\u0432\u0438 \u0430\u0431\u043e \u043c\u0430\u0441\u0448\u0442\u0430\u0431\u0443\u0432\u0430\u043d\u043d\u044f VIP-\u043a\u043e\u043c\u0430\u043d\u0434\u0438.<\/li>\n<li>\u0417\u043d\u0430\u043d\u043d\u044f CRM-\u0441\u0438\u0441\u0442\u0435\u043c \u0442\u0430 \u0456\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0456\u0432 \u0430\u043d\u0430\u043b\u0456\u0442\u0438\u043a\u0438.<\/li>\n<li>\u0410\u043d\u0433\u043b\u0456\u0439\u0441\u044c\u043a\u0430 \u043c\u043e\u0432\u0430 \u043d\u0430 \u0440\u0456\u0432\u043d\u0456 Intermediate \u0430\u0431\u043e \u0432\u0438\u0449\u0435.<\/li>\n<li>\u0414\u043e\u0441\u0432\u0456\u0434 \u0443\u0447\u0430\u0441\u0442\u0456 \u0432 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u0457 \u043f\u0440\u043e\u0446\u0435\u0441\u0456\u0432 \u0430\u0431\u043e \u0432\u043f\u0440\u043e\u0432\u0430\u0434\u0436\u0435\u043d\u043d\u0456 \u043d\u043e\u0432\u0438\u0445 \u0456\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0456\u0432<\/li>\n<\/ul>\n<p><strong>\u0423\u043c\u043e\u0432\u0438 \u0440\u043e\u0431\u043e\u0442\u0438<\/strong><\/p>\n<ul>\n<li>\u0420\u043e\u0431\u043e\u0442\u0430 \u0432 \u043a\u043e\u043c\u0430\u043d\u0434\u0456 \u043f\u0440\u043e\u0444\u0435\u0441\u0456\u043e\u043d\u0430\u043b\u0456\u0432 \u0442\u0430 \u043c\u043e\u0436\u043b\u0438\u0432\u0456\u0441\u0442\u044c \u0432\u043f\u043b\u0438\u0432\u0430\u0442\u0438 \u043d\u0430 \u0440\u043e\u0437\u0432\u0438\u0442\u043e\u043a VIP-\u043d\u0430\u043f\u0440\u044f\u043c\u043a\u0443.<\/li>\n<li>\u0423\u0447\u0430\u0441\u0442\u044c \u0443 \u043f\u043e\u0431\u0443\u0434\u043e\u0432\u0456 \u043f\u0440\u043e\u0446\u0435\u0441\u0456\u0432 \u0442\u0430 \u043f\u0440\u0438\u0439\u043d\u044f\u0442\u0442\u0456 \u043a\u043b\u044e\u0447\u043e\u0432\u0438\u0445 \u0440\u0456\u0448\u0435\u043d\u044c \u0449\u043e\u0434\u043e \u0440\u043e\u0437\u0432\u0438\u0442\u043a\u0443 \u043a\u043e\u043c\u0430\u043d\u0434\u0438.<\/li>\n<li>24 \u043e\u043f\u043b\u0430\u0447\u0443\u0432\u0430\u043d\u0438\u0445 \u0434\u043d\u0456 \u0432\u0456\u0434\u043f\u0443\u0441\u0442\u043a\u0438, 14 \u043b\u0456\u043a\u0430\u0440\u043d\u044f\u043d\u0438\u0445 \u0442\u0430 5 days off.<\/li>\n<li>\u041c\u0435\u0434\u0438\u0447\u043d\u0435 \u0441\u0442\u0440\u0430\u0445\u0443\u0432\u0430\u043d\u043d\u044f \u043f\u0456\u0441\u043b\u044f \u043f\u0440\u043e\u0445\u043e\u0434\u0436\u0435\u043d\u043d\u044f \u0432\u0438\u043f\u0440\u043e\u0431\u0443\u0432\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0442\u0435\u0440\u043c\u0456\u043d\u0443.<\/li>\n<li>\u0413\u043d\u0443\u0447\u043a\u0438\u0439 \u043f\u043e\u0447\u0430\u0442\u043e\u043a \u0440\u043e\u0431\u043e\u0447\u043e\u0433\u043e \u0434\u043d\u044f \u2014 \u0437 9:00 \u0434\u043e 11:00.<\/li>\n<li>\u041a\u043e\u043c\u0444\u043e\u0440\u0442\u043d\u0438\u0439 \u043e\u0444\u0456\u0441 \u0443 \u0446\u0435\u043d\u0442\u0440\u0456 \u041a\u0438\u0454\u0432\u0430, \u0434\u0435 \u0437\u0430\u0432\u0436\u0434\u0438 \u0440\u0430\u0434\u0456 \u0442\u0432\u0430\u0440\u0438\u043d\u0430\u043c \u2014 \u043c\u0438 pets friendly.<\/li>\n<li>Lounge area \u0432 \u043e\u0444\u0456\u0441\u0456, \u0449\u043e\u0431 \u043f\u0435\u0440\u0435\u043a\u043b\u044e\u0447\u0438\u0442\u0438\u0441\u044f \u0432\u0456\u0434 \u0440\u0443\u0442\u0438\u043d\u043d\u0438\u0445 \u0442\u0430\u0441\u043e\u043a \u0442\u0430 \u0432\u0456\u0434\u043f\u043e\u0447\u0438\u0442\u0438.<\/li>\n<li>\u041f\u0430\u0434\u0435\u043b-\u0442\u0435\u043d\u0456\u0441, \u0444\u0443\u0442\u0431\u043e\u043b \u0456 \u0442\u0440\u0435\u043d\u0443\u0432\u0430\u043d\u043d\u044f \u043d\u0430 \u043f\u043e\u043b\u0456\u0433\u043e\u043d\u0456 \u0434\u043b\u044f \u0442\u0438\u0445, \u0445\u0442\u043e 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